Hospitality Leadership Programs · Park City
Great on the floor. Never trained to lead it.
In a hotel, your best line cook becomes sous chef. Your best server runs the floor. Your sharpest agent becomes manager on duty, usually right before the season hits.
These programs give your new supervisors the systems professional kitchens use to lead a team under pressure: preparation, clear standards, and a steady hand when the house is full.
25+ years leading Utah resort kitchens
Stein Eriksen Lodge · Waldorf Astoria Park City · Sundance Mountain Resort · Sheraton Park City
500+
guests at a single banquet
15
person kitchen team led
$1.5M
in annual food and beverage sales
Why the kitchen
The night is decided before the first ticket prints.
Every kitchen I ran taught me the same thing. When the stations are set and everyone knows the plan, a 500-guest banquet runs calm. When they aren't, even a slow Tuesday goes sideways.
Most new supervisors were never shown that. They were great at the work, so we handed them the team and hoped.
That's the gap these programs close.
Programs
Four ways to bring this to your team
Start small. Most properties begin with a lunch-and-learn and grow from there.
Lunch-and-learn · 60 minutes
Start here
One tool, used the same shift
Each session teaches one tool your supervisors can use that afternoon:
- The R.E.S.E.T. Method™: a 60-second reset when the rush hits
- Take Your Week Back: a 30-minute weekly plan
- Mise en Place for Managers: preparation before every shift
Best for supervisors and department heads, any season. On-site or virtual.
Keynote · 45 minutes
Promoted for the Work, Not the People
Why your best frontline people struggle when they become supervisors, and the kitchen systems that close the gap. Stories from 25 years on the line, with tools your managers can use the next day.
Best for all-manager meetings and pre-season kickoffs.
Leadership cohort · 12 weeks
The Chef's Code for New Supervisors
Small-group sessions built on six rules from professional kitchens, with practical worksheets and a weekly self-assessment so you and your leaders can see the progress.
Best for a group of new supervisors, run in the shoulder season.
1:1 coaching · 12 sessions and up
High Performance Coaching
Private coaching for GMs, department heads, and newly promoted leaders. Clarity, energy, focus, and influence, built around their real week.
Best for one leader at a time, any season.
The Chef's Code
Six rules every good shift runs on
1 · Mise en Place
Preparation before the rush
2 · Taste Everything
See what's really happening on the floor
3 · Control Your Fire
Focus on what matters most
4 · Clean As You Go
Handle problems while they're small
5 · Surround Yourself with Support
Nobody leads a shift alone
6 · Serve with Intention
Lead by showing up fully
Built around your season
Train in the quiet months. Lead through the busy ones.
Spring · April to June
Run the 12-week cohort
Your supervisors finish trained before summer weddings, conferences, and events.
Fall · September to November
Kick off the season
A keynote or lunch-and-learn for your managers before ski season opens.
Peak · December to March
Keep it short
60-minute sessions that fit before a shift, on-site or virtual.
What changes
What your guests and your team will notice
Pre-shift huddles that set up the night, not just the schedule.
Supervisors who stay steady when the house is full.
Small problems handled early, before they reach a guest review.
Good people who still have something left when they get home.
From coaching clients
Clarity, structure, and follow-through
"Nick doesn't simply motivate you. He helps you create the clarity, structure, accountability, and systems needed to make lasting changes. We improved communication and systems in our business and grew as leaders."
Jamie Van Vliet
"These sessions were extremely valuable. They helped me review the previous week's results and identify the highest-leverage priorities for the upcoming week. Highly recommend these sessions and the facilitator."
Dilip Patel
About Nicholas
Nicholas Brown, CHPC
Nicholas spent 25+ years leading kitchens at Utah luxury resorts, including Stein Eriksen Lodge, Waldorf Astoria Park City, Sundance Mountain Resort, and the Sheraton Park City, where preparation decides the night.
Today he is a Certified High Performance Coach, author of The Chef's Code, an Eagle Scout and former Scoutmaster, a member of the Heber Valley Chamber of Commerce, and a husband of 23 years and father of four. He lives and works here in the Wasatch Back.
Next step
Let's talk about your team.
Tell me about your property, your supervisors, and your season. We'll set up a 20-minute call to find the program that fits.
Every session is training, never a sales pitch to your staff.
Request a session
Share your property, your team, and your preferred timing.